Terms of Use
Last updated: 24 April 2026 AEST.
These Terms explain how SoloPayLink works, what business owners and customers are responsible for, and how payments are processed through Stripe. These Terms apply to service providers, business owners using SoloPayLink, and customers booking through a SoloPayLink page.
1. What SoloPayLink is
SoloPayLink is a platform that helps business owners create a public booking link (slug), show available times, and accept online payments by connecting their own Stripe account.
SoloPayLink provides the software platform that helps solo business owners connect with their customers for bookings and payments. SoloPayLink is operated by Solo Digital Ltd, a company registered in England & Wales (Companies House number: 17220868).
1A. Google Calendar integration
SoloPayLink may integrate with Google Calendar to help business owners manage bookings.
- This integration is optional and is activated only when a business owner chooses to connect their Google account.
- When connected, SoloPayLink may create, update, or delete Google Calendar events so that bookings made through the platform are accurately reflected in the connected calendar.
- Business owners can disconnect Google Calendar access at any time.
2. Stripe and payments
Payments are processed by Stripe. Each business owner creates and connects their own Stripe account and is responsible for Stripe onboarding, identity verification, bank setup, and complying with Stripe’s terms and policies.
- SoloPayLink does not store full card details and does not hold customer funds.
- Currency rules: Onsite and offline services use the business owner's local country currency where enabled. Online and remote services use USD checkout. Stripe fees and SoloPayLink platform fees follow the currency used for that booking flow.
- Platform fee: SoloPayLink charges a platform fee for use of its software platform and related operating services. This may include booking flow, payment flow setup, hosting, authentication, fraud prevention, email delivery, support, security, and third-party infrastructure costs.
- Platform fee refunds: Unless required by applicable law, SoloPayLink’s platform fee is generally not refundable once a booking or payment flow has been created, processed, or reserved through the platform. even if the underlying service is later cancelled, refunded, disputed, rescheduled, or not completed between the business owner and the customer.
- Service refunds and disputes: Refunds relating to the underlying service are handled by the business owner, subject to the business owner’s policy and any rights that apply under law. Customers should contact the business owner directly for service-related refund, cancellation, or rescheduling requests.
- Chargebacks: Business owners are responsible for chargebacks, reversals, Stripe fees, and any related losses or costs arising from payments made to their connected Stripe account, to the extent permitted by law and Stripe’s terms.
3. Business owner responsibilities
If you are a business owner using SoloPayLink, you agree that you:
- Are legally permitted to provide the services you advertise (licensed/authorised where required).
- Provide accurate details (prices, time zone, availability, and contact information).
- Handle customer service, cancellations, refunds, and complaints directly with your customers.
- Will not use SoloPayLink for illegal, fraudulent, misleading, or abusive purposes.
- Keep your account secure and do not share login access.
- Comply with all applicable laws (including consumer law, privacy, and tax obligations).
4. Customer responsibilities
If you are a customer booking through a SoloPayLink page, you understand that:
- You are booking directly with the service provider or business owner, not with SoloPayLink.
- You must provide accurate contact and payment details.
- Service-related issues must be resolved with the business owner or service provider.
- Cancellations, rescheduling, and refund eligibility depend on the service provider business owner’s policy (and any rights under applicable law).
5. No warranties
In these Terms, “Service” means the SoloPayLink website, booking pages, and dashboard features we provide. While we aim to keep the Service secure, available, and reliable, we do not guarantee uninterrupted, error-free, or always-available operation. Availability may be affected by maintenance, outages, internet issues, third-party providers such as Stripe or Google Cloud, security events, or other factors outside our reasonable control.
6. Limitation of liability
To the maximum extent permitted by law, SoloPayLink excludes liability for indirect, incidental, special, exemplary, or consequential loss, including loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings arising out of or in connection with the Service.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable law, including any consumer guarantees or mandatory protections that apply under the Consumer Law.
SoloPayLink provides the platform, tools, and technical infrastructure for bookings and payments. We do not control and do not guarantee the quality, safety, legality, timeliness, accuracy, or completion of services offered by business owners. Except where the law says otherwise, all service delivery, customer interactions, cancellations, refunds, disputes, and outcomes remain between the business owner and the customer.
You agree to indemnify SoloPayLink, its owner, operator, and related personnel against claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the Service, your breach of these Terms, or your services, content, conduct, or dealings with other users.
7. Governing law
These Terms are governed by the laws of England and Wales. Disputes relating to the Service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable mandatory local consumer laws in your country of residence require otherwise.
8. Contact
For questions about these Terms, contact:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ, United Kingdom
Registered in England & Wales · Company No. 17220868
support@solopaylink.com
By using SoloPayLink, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the platform.
If you create an account, you can request account deletion or use the delete option available in your dashboard.
Review these Terms before using SoloPayLink. For any questions, email us.
What SoloPayLink is, and is not
SoloPayLink is software that connects two other people: a self-employed service provider and their customer. It is nothing more than that. The provider decides what they sell, what they charge, when they work, and what their cancellation policy is. The customer buys from that provider. The contract for the service is between those two people only.
To be plain about it, SoloPayLink is not:
- the provider of the service you booked, and not their employer, agent, partner or supervisor;
- a party to the agreement between a provider and their customer;
- a bank, a lender, a credit provider, an escrow service or an insurer;
- responsible for whether a provider turns up, is qualified, is insured, is licensed, does good work, or behaves properly;
- responsible for what a customer does, including not paying a Pay Later balance.
Card payments are handled by Stripe. Money for a booking goes to the provider's own Stripe account. SoloPayLink does not hold customer funds.
Our fee, and what it buys
SoloPayLink charges the service provider a small fee on successful transactions. Customers are never charged a SoloPayLink fee on top of the price shown. The current fees are published on our pricing page and are deducted automatically at the time of payment.
That fee pays for the software, hosting and support. It is not a commission on the quality of the service, it does not make us a party to the booking, and it does not transfer any of the provider's obligations to us. Our total liability to anyone, for any claim connected with SoloPayLink, is limited to the platform fees that person paid us in the twelve months before the claim.
Who answers for what, and indemnity
Each provider is responsible for their own business: qualifications, licences, insurance, tax, consumer-law obligations, health and safety, the accuracy of what they publish on their SoloPayLink page, and how they treat their customers and their customers' information.
If a provider's actions or omissions lead to a claim against SoloPayLink, that provider agrees to defend and indemnify us. This covers Solo Digital Ltd, its directors, employees, contractors and the developers who build and maintain the platform, and it covers claims, losses, damages, fines and reasonable legal costs arising from: the service the provider sold; anything they published or uploaded; their breach of these Terms or of any law; their tax or licensing failures; and any dispute between them and their customer.
Nothing in these Terms limits liability where the law does not allow it to be limited, including death or personal injury caused by negligence, fraud, or rights that consumer law in your country gives you and cannot be excluded.
Disputes between a provider and a customer
Talk to each other first: the provider sets the cancellation and refund policy shown on their booking page, and they can issue a refund from their dashboard. SoloPayLink can show both sides what the system recorded — times, payments, emails sent — and can act where a payment provider or the law requires it. Beyond that we do not arbitrate, take sides, or compensate either party for the other's conduct.
Deposits and balances
A business owner may ask for a deposit instead of the full price. The deposit secures the time slot and is treated as part of the price, not an extra charge. The remaining balance is due before or at the appointment. If the owner has chosen online balance collection, SoloPayLink emails the customer a secure payment link before the appointment. Whether a deposit is refundable is decided by the business owner's cancellation policy, shown on their booking page.
Trusted Pay Later
A business owner may allow a returning customer to book without paying upfront. This is an arrangement between the customer and that business owner. SoloPayLink does not lend money, provide credit, or guarantee payment. The customer owes the amount directly to the business owner and the business owner is responsible for collecting it. SoloPayLink charges the business owner a flat platform fee for each Pay Later booking; that fee is charged when the booking is made and is not refundable if the customer later fails to pay.
Calendar connection
A business owner may connect a Google Calendar so that confirmed bookings appear there and busy times are respected. SoloPayLink writes only the bookings made through the platform, can be disconnected at any time from the dashboard, and never reads unrelated calendar content for any other purpose.
Changes to these terms
We may update these terms. If a change materially affects business owners, we will give notice by email to the address on the account, or in the dashboard, before it takes effect. Continuing to use SoloPayLink after that date means the updated terms apply.
Suspension and termination
A business owner may close their account at any time from the dashboard. We may suspend or close an account that breaches these terms, is used for prohibited activity, or where a payment provider requires it. Where we can, we give notice first. Bookings already paid for are honoured or refunded, and records that law requires us to keep are retained.