Terms of Use

SoloPayLink is a platform that helps solo owners create a public service booking link or product storefront, show availability or products, and accept online payments by connecting their own Stripe account.

SoloPayLink provides the software platform that helps solo business owners connect with their customers for service bookings, product purchases and payments. SoloPayLink is operated by Solo Digital Ltd, a company registered in England & Wales (Companies House number: 17220868).

SoloPayLink is not the service provider, product seller, employer, agent, insurer or marketplace operator responsible for the underlying service or product. The independent solo owner is responsible for the listing, service, product, delivery, fulfilment, customer support and legal compliance.

SoloPayLink may integrate with Google Calendar to help business owners manage bookings.

• This integration is optional and is activated only when a business owner chooses to connect their Google account.
• When connected, SoloPayLink may create, update, or delete Google Calendar events so that bookings made through the platform are accurately reflected in the connected calendar.
• Business owners can disconnect Google Calendar access at any time.

Payments are processed by Stripe. Each business owner creates and connects their own Stripe account and is responsible for Stripe onboarding, identity verification, bank setup, and complying with Stripe’s terms and policies.

• SoloPayLink does not store full card details and does not hold customer funds.
• Currency rules: Services and products use the business owner's supported local country currency where enabled. Stripe fees and SoloPayLink platform fees follow the currency used for that checkout flow. Other countries remain coming soon until support is enabled.
• Platform fee: SoloPayLink charges a platform fee for use of its software platform and related operating services. Product storefronts use a 1.5% SoloPayLink product platform fee. Fees may include booking flow, product checkout flow, hosting, authentication, fraud prevention, email delivery, support, security, and third-party infrastructure costs.
• Platform fee refunds: Unless required by applicable law, SoloPayLink’s platform fee is generally not refundable once a booking or payment flow has been created, processed, or reserved through the platform,Unless required by applicable law, even if the underlying service is later cancelled, refunded, disputed, rescheduled, or not completed between the business owner and the customer.
• Service and product refunds and disputes: Refunds relating to the underlying service or product are handled by the business owner or seller, subject to the owner's policy and any rights that apply under law. Customers should contact the owner directly for service-related refund, cancellation, rescheduling, delivery, pickup, return, warranty or fulfilment requests.
• Chargebacks: Business owners are responsible for chargebacks, reversals, Stripe fees, and any related losses or costs arising from payments made to their connected Stripe account, to the extent permitted by law and Stripe’s terms.

If you are a business owner using SoloPayLink, you agree that you:

• Are legally permitted to provide the services or sell the products you advertise (licensed/authorised/insured where required).
• Use SoloPayLink only as a single solo owner. SoloPayLink is not designed for teams, agencies, multi-staff businesses or shared staff calendars.
• Provide accurate details including prices, currency, time zone, availability, product descriptions, product images, stock, delivery or pickup information, and contact information.
• Handle customer service, cancellations, refunds, and complaints directly with your customers.
• Comply with insurance requirements, product safety rules, consumer protection rules, local business laws, tax obligations and any licences or qualifications required for your work.
• Will not use SoloPayLink for illegal, fraudulent, misleading, or abusive purposes.
• Keep your account secure and do not share login access.
• Comply with all applicable laws (including consumer law, privacy, and tax obligations).

If you are a customer booking or buying through a SoloPayLink page, you understand that:

• You are booking or buying directly with the service provider, product seller or business owner, not with SoloPayLink.
• You must provide accurate contact and payment details.
• You should review the owner, service details, product details, prices, local laws, insurance, licences, qualifications, product reviews, cancellation policy, refund policy, delivery or pickup terms before booking or buying.
• Service-related and product-related issues must be resolved with the business owner, service provider or seller.
• Cancellations, rescheduling, returns, fulfilment and refund eligibility depend on the owner’s policy (and any rights under applicable law).

In these Terms, “Service” means the SoloPayLink website, booking pages, and dashboard features we provide. While we aim to keep the Service secure, available, and reliable, we do not guarantee uninterrupted, error-free, or always-available operation. Availability may be affected by maintenance, outages, internet issues, third-party providers such as Stripe or Google Cloud, security events, or other factors outside our reasonable control.

To the maximum extent permitted by law, SoloPayLink excludes liability for indirect, incidental, special, exemplary, or consequential loss, including loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings arising out of or in connection with the Service.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable law, including any consumer guarantees or mandatory protections that apply under the Consumer Law.

SoloPayLink provides the platform, tools, and technical infrastructure for service bookings, product storefronts and payments. We do not control and do not guarantee the quality, safety, legality, insurance, licences, reviews, timeliness, accuracy, delivery, fulfilment, suitability, or completion of services or products offered by business owners. Except where the law says otherwise, all service delivery, product delivery, customer interactions, cancellations, refunds, returns, disputes, and outcomes remain between the business owner and the customer.

You agree to indemnify SoloPayLink, its owner, operator, and related personnel against claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the Service, your breach of these Terms, your services, products, listings, images, descriptions, delivery, fulfilment, content, conduct, customer dealings, local-law compliance, insurance status, licences, taxes, refunds, chargebacks, or dealings with other users.

Some Terms apply to both service bookings and product storefronts: SoloPayLink provides the software, authentication, hosting, checkout access and dashboard tools. The solo owner remains responsible for what they sell, how they describe it, customer communication, local-law compliance, taxes, insurance, licences, fulfilment and dispute handling.

• One owner email may be used for either services or products. Owners who want both modes should use separate email accounts.
• Product storefronts use a 1.5% SoloPayLink platform fee on product checkout amounts, plus any Stripe processing fees charged by Stripe.
• Customers should check the seller, product details, delivery terms, return policy, product reviews, local laws, safety requirements and any relevant insurance before buying.

These Terms are governed by the laws of England and Wales. Disputes relating to the Service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable mandatory local consumer laws in your country of residence require otherwise.

For questions about these Terms, contact: